The benefit of having only a few customers

Some of us start our entrepreneurial journey with nothing but an idea of what we want to do and what we can offer to the world. Oh yes! We also have expectations. We have...

When the client is not your client

Admit it. You’ve been there. There was this one time in which, even when you have had the best of intentions, you wanted to fire a client.  Now, this can seem a little contradictory....

Some notes about customer experience

It was the holiday season and I wanted to buy a present for my dad. I had already decided what I wanted to buy so I only needed to go to the store. For...

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